Shipping Policy

We aim to process and ship all orders as quickly as possible so you can receive your items without delay.

Processing Time

All orders are processed within 1–3 business days after purchase. During periods of high order volume, processing times may be slightly delayed. If there are any significant delays, we will notify you.

Shipping Rates & Delivery Estimates

We offer flat-rate shipping across Canada.

Estimated delivery times:

Canada: 3–7 business days

Delivery times are estimates only and may vary depending on carrier delays, weather conditions, holidays, or location.

Shipping Carriers

We use reliable shipping carriers including Canada Post, UPS, and FedEx.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear after shipment.

Local Delivery / Meetup (If Applicable)

For eligible local orders, local delivery or meetup options may be available. After purchase, we will contact you to arrange a convenient time and location.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Please contact us immediately if you notice an error.

Lost or Delayed Orders

Once an order has shipped, we are not responsible for delays, lost packages, or issues caused by the shipping carrier. Please use your tracking information to monitor your delivery, or contact us for assistance.

Contact Us

If you have any questions about shipping, please contact us:

Email: theelevatebrand@outlook.com

Instagram: @theelevatebrand__