Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Return Window

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unworn, unwashed, and unused
In the same condition that you received it
With original tags attached
In its original packaging
With proof of purchase

How to Start a Return

To start a return, please contact us at:
theelevatebrand@outlook.com

If your return is approved, we will provide instructions on how and where to send your package.

Return Address:
843 Pleasant Grove Rd, Pleasant Grove, Prince Edward Island, C0A 1P0, Canada

Please note: items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is:

Defective
Damaged
Incorrect

Exceptions

We do not accept returns on:

Final Sale items
Gift cards

Exchanges

The fastest way to get the item you want is to return your original item (once approved) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must meet the same eligibility requirements listed above.

Important Notes

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service for returns
We are not responsible for lost return shipments